FAQS
Personalised Items
Personalised event* items will be required to be paid up front or at minimum 50% deposit as will orders exceeding £30. Items will not be started without payments. We can offer payment plans, until 50% has been paid we will not start these orders. If you change your mind before project completion a partial refund may be given at the companies discretion.
Return and Refund Policy
Due to the personalised nature of our goods we are unable to offer a refund if the product is not to your liking or you have changed your mind. If you have made an error we cannot re-work the item or re-use it and therefore cannot offer a refund or credit.
If the item is defective or we have made an error we will gladly either refund or replace the item(s). Please notify us within 3 days of arrival in writing to Glassesforalloccasions@hotmail.com We have the right to refuse this if we feel this is deliberate or suspect of any manipulation.
If we have made an error: Please could you contact us ASAP preferably accompanied with a picture of the error. We will send a replacement ASAP.
Please accept there is still a human error element to our service.
Goods arriving damaged: This is rare but if you could send a picture of the product and it’s packaging would help to solve the problem, email to Glassesforalloccasions@hotmail.com.
Any custom items once shipped out are final and cannot be edited.
Product FAQS
We will correct obvious grammatical errors, IE: your (you’re). If in doubt we will contact you for confirmation.
We will accept rude words but would appreciate a message requesting this first. It will then be at our discretion but please be aware that we will not action anything that is deemed to incite phobic hatreds, or that is discriminatory or in breach of privacy.
At GlassesForAllOccasions we strive to help are enviroment as much as possible. For this we aim to reuse packaging where avaliable or subsititue to for recycleable or biodegradeable packaging.